Contact us first
Please tell us about your complaint so that we have the opportunity to investigate and put it right. You can complain by phone, email or in writing.
- Phone
- 0113 519 9556
- info@vantagebusinesssolutions.co.uk
- Post
- Complaints, Vantage Business Solutions, 9 Somers Street, Leeds LS1 2RG
It helps to include your company name, the service the complaint relates to, what went wrong, and what you would like us to do.
Investigation
We will acknowledge your complaint, investigate the circumstances, review the relevant calls, emails and documents, and work toward a fair resolution. We will keep you updated and explain the outcome clearly.
Final response
Once we have investigated, we will send you our final response in writing, setting out what we found and what we will do.
Independent dispute resolution
If you remain unhappy with our final response, or it has been 8 weeks since you first complained and you remain dissatisfied, you may be entitled to refer your complaint to the Dispute Resolution Ombudsman (DRO), who will investigate it independently. We are bound to follow any decision they make.
- ADR reference
- E3615
- Scheme
- Energy Broker ADR Scheme
- Telephone
- 0333 241 3209